Reinventing Retail Maintenance solutions with Sunny Street Platform

Challenge

Manual Data Entry into Excel Spreadsheets: The client grappled with the labor-intensive task of inputting data manually into Excel spreadsheets, consuming valuable time and resources.

Paper-based Checklists for Ticket Generation: Utilizing paper-based checklists to raise tickets posed a cumbersome process, prone to errors and delays in issue resolution.

Inefficiency in Manual Data Entry and Reporting: The manual nature of data entry and reporting proved to be time-consuming and inefficient, hindering the client’s ability to streamline operations effectively.

Lack of Real-time Visibility and Issue Tracking: The absence of real-time data and issue tracking mechanisms deprived the client of crucial insights, impeding proactive decision-making and timely interventions.

Client Requirements

• Digitalize checklists: Replace paper-based checklists with a user-friendly digital system accessible on mobile devices.
• Improve efficiency: Reduce time and effort spent on managing checklists on paper.
• Increase visibility: Gain real-time insights into the checklist.
• Standardize process: Ensure consistent checklist execution.

Functional Requirements

1. Forms

• There will be reactive and preventive maintenance forms
• These forms are subjected to change after every few months.
• The forms to be opened with the help of QR codes.
• The forms will be used to raise a ticket for the problems faced
• There will be another form that will be assigned to someone from the audit team and they will go to the site and fix the problem arise.

2. Reports

The reports should have before and after photos of when the ticket was raised and when it was addressed.

3. Dashboard

• The submitted data from the form should be visible on the dashboard.
• The dashboard should have different access permissions depending on the hierarchy and the location.
• The client should have the access to only view the dashboard.

Solution

Sunny Street’s robust platform provided a comprehensive solution to the client’s challenges. The mobile form builder facilitated the digitalization of reactive and preventive maintenance forms, eliminating the need for cumbersome paper-based checklists. With QR code access, forms could be quickly opened, ensuring a seamless ticket-raising process.

Workflow automation with approvals streamlined the entire maintenance process. Tasks were assigned effortlessly, and preventive maintenance audits, occurring twice a year, became more standardized. Sunny Street’s reporting feature included before and after photos, providing a visual overview of issue resolution.

Workflow

Results

Sunny Street’s transformative platform revolutionized the client’s retail maintenance, replacing manual processes with a streamlined, efficient system. With a 90% reduction in data entry time, real-time visibility, and standardized processes, Sunny Street significantly enhanced the client’s maintenance operations, ensuring a tech-savvy, customer-centric retail environment.